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Returns

Returns

You have the right to cancel an order up to 14 days after receipt without giving any reason. After the expiry of the first 14 days, the agreement is a fact and the right of withdrawal no longer applies. After notification of a request for return, you have 14 days to return your product. You will then be credited with the full order amount including paid shipping costs (to you). Only the costs for returning to us are for your own account.

Items that are excluded from return are:

- Personalized items
- Special orders on customer request
- Items that are incomplete, not in their original condition and packaging or whose labels and tags are damaged, missing or not attached to the product.
- Items that have been used incorrectly
- Articles with an expiry date

Shipping of returns

For your and our convenience, you can create a return through our partner Returnista. You can choose to take the package to a parcel service. It is also possible to have the package picked up. You can make a choice in the step-by-step plan.

Create a return yourself via Returnista, click here.

Do not forget to enclose a completed return form. You can download it here.

The costs are listed below:
Country Depot Pickup
The Netherlands 5,95 7,95
Belgium 8,95 12,95
Germany 7,95 12,95
France 9,95 13,95
UK 9,95 13,95
Luxembourg 9,95 13,95
Austria 9,95 13,95
Monaco 9,95 13,95
Denmark 10,95 15,95
Spain 10,95 15,95
Finland 10,95 15,95
Ireland 10,95 15,95
Italy 10,95 15,95
Portugal 10,95 15,95
Sweden 10,95 15,95
Bulgaria 11,95 16,95
Estonia 11,95 16,95
Greece 11,95 16,95
Hungary 11,95 16,95
Croatia 11,95 16,95
Latvia 11,95 16,95
Ltihuania 11,95 16,95
Poland 11,95 16,95
Romania 11,95 16,95
Czech Republic 11,95 16,95
Slovenia 11,95 16,95
Slovakia 11,95 16,95

 

Of course, no costs are charged in the following cases:

- If you receive a different product than you ordered
- If the product is defective upon arrival
- If the product is incomplete (deficiency) upon arrival

In these cases we will bear the costs of returning the goods. Please contact us by e-mail info@twinseasons.nl

Note: You do not have to use the label provided by us. You can of course always return the package yourself with the carrier of your choice.
The return address:
Stockholmstraat 1a
9723 BC Groningen
The Netherlands

Do not forget to enclose a completed return form. You can download it here.

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