Warranty

Defect on arrival

At arrival please check your product for any defects. Please let us know as soon as possible if there is anything defect or missing. You can call us +31 (0)50 3112546 or send us an e-mail at [email protected].

Defect within the warranty period

All products have a warranty period of at least 2 years. If a product has a defect that is not caused by normal wear an tear will be repaired for free. Products that are not properly used or are not properly maintained will also not be repaired under warranty. Repairs still can be done, but the costs are for you the customer.

Please note that shipping costs are not included.

You can create you own label trough our partner Returnista:

https://twinseasons.returnista.nl/

You can also return the package to us directly with the shipper of you own choice. Please use the following address.

Twinseasons
Stockholmstraat 1a
9723BC Groningen
The Netherlands

Don’t forget to include a message with the problem and include a copy of your invoice or order. If this information is not included we can’t process your return/warranty.

If you have any questions please contact us.